Privacy Policy

Last updated: May 1, 2026

This Privacy Policy explains how Shepherd Physical Therapy, LLC DBA The Shepherd Center for Integrative Health (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and online services, including any courses, programs, memberships, or resources offered through this site.

By using this website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use this site.

1. Who we are

This website is operated by:

Shepherd Physical Therapy, LLC DBA The Shepherd Center for Integrative Health
2001 Crocker Road, Suite 410
Westlake, OH 44145
Email: info@tscfih.com
Phone: 216.772.1636

We provide integrative health services and educational resources for patients and healthcare professionals.

2. Information we collect

We may collect the following types of information:

a. Information you provide to us directly

Name
Email address
Phone number (if you choose to provide it)
Mailing/billing address
Professional details (if you are a therapist or healthcare provider)
Payment information (processed securely by our payment processors; we do not store full credit card details on our servers)
Any other information you choose to provide via forms, surveys, or communication with us

b. Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages you visit and time spent on them
Referring website or source
General location information (based on IP)

This information helps us understand how visitors use our site and improve our services.

c. Cookies and similar technologies

We use cookies and similar tracking technologies to:

Help our website function properly
Remember your preferences
Analyze site traffic and usage
Support marketing and email campaigns

See Section 6 for more detail on cookies.

3. How we use your information

We may use your information to:

Provide, maintain, and improve our website and services
Deliver courses, programs, and resources you have purchased or enrolled in
Communicate with you about your account, purchases, or program updates
Send educational content, newsletters, or marketing communications (you can unsubscribe at any time)
Respond to your questions, requests, or support inquiries
Monitor and analyze usage to improve our content and user experience
Comply with legal obligations and protect our rights and the security of our users

We will not sell your personal information to third parties.

4. Email communications

If you provide your email address, we may send you:

Transactional emails (receipts, login details, program updates)
Service-related announcements
Educational content and newsletters
Promotional offers related to our programs and services

You can opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

Note: You may still receive important transactional or service emails even if you opt out of marketing.

5. How we share your information

We may share your information with:

Service providers and vendors
Third-party companies that help us operate our website, process payments, deliver emails, host content, or provide analytics. These providers are only authorized to use your information as necessary to provide services to us.
Professional advisors
Such as attorneys, accountants, or auditors, when necessary.
Authorities or law enforcement
When required by law, legal process, or to protect our rights or the safety of others.

We do not sell your personal information. Any sharing is limited to what is necessary to operate our services and comply with the law.

6. Cookies and similar technologies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you use the site.

Types of cookies we may use

Strictly necessary cookies
Required for the website to function properly (for example, to keep you logged in to your account).
Performance and analytics cookies
Help us understand how visitors use the site (e.g., pages visited, time on page) so we can improve our content and design.
Functional cookies
Remember your preferences, such as language or region.
Marketing and advertising cookies
May be used to deliver relevant ads or measure the effectiveness of our marketing campaigns.

Managing cookies

Most web browsers allow you to control cookies through their settings.

You can:

Set your browser to block or delete cookies
Set it to alert you when cookies are being used

Please note: If you disable certain cookies, some features of the site may not function properly.

If required by law in your region, you may also see a cookie banner or consent toolwhen you first visit the site, allowing you to accept or manage cookie preferences.

7. Data security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

This includes:

Using secure connections (HTTPS) where appropriate
Working with reputable third-party providers for payment processing and hosting
Limiting access to personal information to those who need it to perform their roles

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data retention

We keep your personal information only for as long as necessary to:

Provide services to you
Fulfill the purposes described in this Privacy Policy
Comply with legal, accounting, or reporting requirements

When your information is no longer needed, we will delete or anonymize it where reasonably possible.

9. Your rights and choices

Depending on your location and applicable law, you may have rights regarding your personal information, including:

The right to access the personal data we hold about you
The right to request corrections or updates
The right to request deletion of your information (subject to certain legal exceptions)
The right to object to or restrict certain types of processing
The right to withdraw consent, where processing is based on consent

To exercise any of these rights, please contact us at the email address below. We may need to verify your identity before fulfilling your request.

10. Children’s privacy

This website and our services are not intended for children under 18.

We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us so we can delete it.

11. International users

If you access this website from outside [your country], please be aware that your information may be transferred to and processed in [your country], where data protection laws may differ from those in your jurisdiction.

By using this site and providing your information, you consent to this transfer and processing.

12. Third-party websites

Our website may contain links to other websites.

We are not responsible for:

The content, privacy practices, or policies of third-party sites
How they collect or use your information

We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we do:

We will update the “Last updated” date at the top of this page.
Material changes may be communicated by email or a notice on the website where appropriate.

Your continued use of the website after changes are posted means you accept the updated Policy.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: